Overview

Tropical Artisan Gallery offers original tropical, coastal, and marine artwork. Because each piece is unique, all sales are considered final except in limited circumstances outlined below.

Eligible Returns

Return or refund requests may be considered within 30 days of delivery only if:

• The artwork arrived damaged or defective
• The item received was incorrect
• The artwork differs significantly from its listing description

To request a return, please contact us with your order details and clear photos of the issue.

Non-Returnable Items

Due to the nature of original artwork, the following are not eligible for return or refund:

• Original artwork received in good condition and as described
• Custom commissions or made-to-order pieces
• Items damaged after delivery
• Buyer’s remorse, preference changes, or color variation caused by screen/device differences

Order Cancellations

Orders canceled within 3 days of purchase may be canceled without a restocking fee if the artwork has not yet shipped.

Orders canceled after 3 days of purchase may be subject to a 15% restocking fee. Once an order has shipped, it can no longer be canceled and will be handled under this returns policy.

Refunds

If a return or cancellation is approved, any refund will be issued to your original payment method through Stripe.

• Refunds are processed back to the original Stripe payment method used at checkout
• Processing times may vary depending on your bank or card provider
• In some cases, we may offer a replacement or store credit instead of a refund

Shipping & Damage Claims

We take great care in packaging artwork for safe delivery. If your artwork arrives damaged:

• Contact us within 48 hours of delivery
• Provide clear photos of the artwork, damage, packaging, and shipping label

We will review the claim promptly and work toward an appropriate resolution, which may include a replacement, store credit, or refund.

Exchanges

Because each artwork is unique, exchanges are generally not available. If an exchange is approved as part of a return resolution, a 15% restocking fee may apply.

Custom Commissions

Commissioned artwork is created specifically for you and is non-refundable once work has begun.

Payments

Tropical Artisan Gallery processes payments through Stripe only. Approved refunds are returned to the original payment method used through Stripe.

Contact Us

For any return, cancellation, or refund questions, please contact:

Email: captain_dan@rocketmail.com
Address: 21405 Olean Blvd, Port Charlotte, FL